What really happened at IPExpo Nordic Sept 2016

Cloud or not Cloud is no longer a discussion we need to have at IT trade shows – for most companies today, it’s by default. The discussion is not about the technology platform, it revolves around the transformation which cloud has enabled.

IP Expo is a trade show  on Cloud and Infrastructure, Cyber Security, Datacentre, Data Analytics and Developers. Vendors use it as a platform to show off new technology, and delegates to educate themselves with training sessions and workshops – and some stellar keynotes. It’s held held annually in the UK, but this year for the first time in Stockholm as a pan-Nordic event.

Overall, there was a gap between the vendors’ view of the IT shop floor and how we work, and the visions and experiences of the  Nordic IT professionals listening to thshowflooreir pitches.

 

Among the 52 exhibitors, there very few were outside the box, so to speak. Mostly, they were addressing singular IT challenges such as cyber security, infrastructure or offering access to the “Cloud” ( eh, what!?).  I am not saying it’s not important, just saying that we need to maintain a broader perspective.

 

You can check out some of the exhibitors and their messages and posts on the IP Expo Nordic Facebook page

Transform – don’t wait for digital, it’s already here. And bring your own lunch

Of course, as the conference program is very congested – no scheduled lunch or coffee break (a NO-NO in Sweden, organizers!) – you cannot possibly get the complete picture if you are not a machine and can sustain yourself on battery energy alone. So naturally, I did not see all the aspects of the messaging and content delivered at the sessions, but delegates I spoke with agreed that from their perspective there was really very little news. As a learning experience, it did not quite deliver.

Out of 81 speakers, only 9 were women (!)

The non-profit organisation Womengineer with their programs to engage large corporations in empowering more women in engineering both in education, trainee programs and in careers was given a small corner on the trade show. Luckily, they also had their own session which was extremely well attended, despite the more glamourous main programme in the auditoriums. Similar to the worldwide efforts to inspire girls to code, Womengineer holds Introduce a Girl to Engineering Days – mark your calendars for the next event on March 17, 2017.

Aroshine Munasinghe, Head of Business Relations at Womengineer and Jenny Stenström, blogger had checked out the gender balance  in the conference program – and including themselves, there were 9 female presenters out of 81. Quite unusual for a high profile conference in Sweden.

And I encountered many professional women in the various sessions.

 

Barbará and Carla from Lisbon, Portugal and were extremely satisfied with the content of the sessions and the high technical standard of many of the presenters. Among their personal highlights was Susanne Fuglsang in the Digital Transformation Panel who literally took center stage in challenging a lot of preconceptions on what digital susannefuglsangtransformation is about.

 We should stop speaking about digital transformation – it has already happened. We should focus on making the transformation a strategic objective in top management and more importantly middle management where resistence to change is prevalent.

(Susanne Fuglsang, Executive Producer, Another Tomorrow)

 

Len Padilla of NTT echoed this very well in his Digital Transformation session tugged away in the basement and coinciding with Trend Guru Alexander Bard’s glamourous keynote. Happy to say, we were at least 25-30 people who were brave enough to go against the celebrity flow and took some practical advice in the dungeon, as Len called it.

Not only do you need to involve more levels of your organisation in the process, you need to enable those managers who’s job it is to “keep the lights on”. They are the least willing to take risks, so to truly transform you must learn to encourage and reward risk taking and the consequent potential failure. (Len Padilla, NTT)

Smarter citizens – not devices

What IPExpo Nordic showed, was the obvious focus these large players and other software vendors have on the Nordics as a market, and the effort they are making to gain momentum with their key messages.

The keynotes from Microsoft, IBM and Amazon Web Services were all delivered by some of the company’s top speakers and all on what PR professionals call “on message”.  Gleefully interrupted by a worldclass presentation on how the CIO of the City of Stockholm, Ann Hellenius, and her team will make Stockholm the world’s smartest city.

How? Not by adding infrastructure: We have that already with Fiber Optics Bands reaching 30 times around the globe covering the greater Stockholm area.

No, by defining a smart city as the merger of human, financial and technological interactions to achieve the highest quality of life and the best environment for business. The main focus here is the interaction between citizens and services, between human and machine.

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The best digitalisation is when you do not notice that it’s there (Ann Hellenius, Stockholm City CIO)

Making sense of the data – the Big data

IBM’s visionary Rashik Parmar  addresses similar thoughts on the concept of smarter cities– but at IP Expo Nordic, illustrating that the focus of the presentations was not on the vision but on the product, he showcased IBM’s cognitive intelligence Watson instead.

(The program also had an encounter with Furhat the Robot Head, but alas, Furhat and I are yet to meet in person, so to speak).

The potential of this technology of course is enormous, and the Nordic audience, albeit not new to the concept, can relate to the potential of using cognitive intelligence to make the world a better place.

Some of us covering IT innovation, gadgets and business opportunities combined, are always looking for the killer app. For Watson and alike there are many, and Rashik Parmar introduced just one: using Watson analytics to “listen” for cracked wheels on long distance trains.

This is a really important job that used to be a manual one, with a railroad worker hitting with a hammer on each and every wheel at each stop to listen for cracks. According to Rashik Parmar, the ability to filter out everything but the sound defining a crack is unique to the Watson technology – the sheer amount of data involved and the processing required to make this a seamless process and not create delays is unique (at this stage) to IBM’s technology. And this saves lives.

No more -aaS abbreviations, let’s all code

Microsoft’s James Staten, Chief Strategist Cloud and Enterprise Division (The Era of IaaS is Coming to an End) warmly enthused about the hybrid cloud being the future and where Microsoft will continue to invest heavily: The combination of on premise computing and public cloud as a strategy.

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What Microsoft has probably realised is that they need a broader audience for their products and concepts in order to meet today’s real customers – the so-called citizen developers  as defined by Gartner.

Basically, it means that end users are taking over the world of software applications because everyone today can learn to and uses code. And Microsoft wants to help IT departments stay in control via Azure Security Center, among other concepts. Read more on the visions and strategies for Cloud in my exclusive interview with James Staten in my next blog post due in a few days.

Listening to Amazon Web Services Technical Evangelist Danilo Poccia was perhaps not as inspiring for leaps of thought, but all the same very useful and constructive. The Amazon Journey to the Cloud was just that – his step by step introduction to and presentation of the various services in the Amazon Web Services portfolio addressing today’s needs among developers and IT departments.

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The journey as a strategy is what captured the interest of one of the delegates I asked right after the lights were turned on. Per Nordahl, IT Strategy Manager at Telia, found that Amazon could focus more on the journey when walking through the services as a case – many larger enterprises can relate to this story of digital transformation.

 

What is innovation – can we capture this elusive pimpernell

Amazon defines innovation as (f = mechanism + culture).

Unfortunately I could not reach Danilo Poccia to ask how to attach some real metrics to this. But I think an equation like that could help many businesses quantify and qualify their rate of innovation ultimately to get more senior management buy-in for those crazy ideas we all know we need to stay ahead of the game in a digital world.

The Swedish Model – Or The Importance of being “Lagom”

Lagom is the ticket to successful integration in Sweden

Where else in the world can friend and foe in business and politics exchange their views in an inclusive, open and collaborative setting where everyone equally gets their say, and audiences engage and contribute – and criticise. Disciplined. Cilivized. Respectful. – Getting together on an island to debate everything from ethics to politics. This was Almedalen Week July 2016

Who gets to lead? Whoever shouts the loudest?

Watching the rallies from the US presidential elections always makes me wonder what happened to politics being the voice of the people. There really isn’t much room for debate or separate opinions. It is all about who shouts the loudest, who creates the best TV broadcast friendly setting with American flags, banners or sound bites on signs lifted high by a religiously enchanted audience. They all agree at a rally. Of course they do – they are handpicked to do so, I assume. And the sound bites are carefully crafted, and really not anybody’s opinion. I learned that from the documentary The War Room  on Bill Clinton’s election campaign.

ST. LOUIS, UNITED STATES: Democratic presidential candidate Bill Clinton (L) waves to supporters as he holds the hand of his wife Hillary, 22 July, 1992 after speaking at a rally. St. Louis was the last stop on the Clinton-Gore campaign's bus tour. The crowd was estimated at 40,000. (Photo credit should read TIM CLARY/AFP/Getty Images)

Democratic presidential candidate Bill Clinton (L) waves to supporters as he holds the hand of his wife Hillary, 22 July, 1992 after speaking at a rally. (Photo TIM CLARY/AFP/Getty Images)

 

Feministisk Initiativ

Gudrun Schyman, leader of the Swedish Feminist Party, at a meeting in Almedalen rebuking the speech given by Prime Minister Löfven earlier – with facts, arguments and civility (Photo by the author)

 

 

 

 

 

 

 

 

In Almedalen on the Swedish island of Gotland, at this annual gathering of everybody who is anybody (and a few nobodies like me) in Swedish society, it appears we all agree despite disagreeing strongly.

It’s just that nobody is shouting. If you do, your message simply won’t be respected. You can say things with emphasis, you can criticize, you can argue, you can disagree. But you let your opponent finish their sentence, you do not raise your voice or shout insults. Everybody is allowed to be there. Everybody is entitled to their opinion. They are not your mortal enemy, they are just different.

It’s called diversity. It’s called freedom of speech. It’s just lagom.

There is no translation for the word lagom – it is a state of mind, a way to view life and human interactions. And relationships. And the weather. What is lagom?

Picture1An urban myth claims that the amount of mead in a viking drinking cup being passed around a group of warriors must be “lagom” – as in be enough for the entire team. “Lag” means team in Swedish. Pass it around the entire team for everyone to have a sip.

 

 

Raised to be lagom

The Swedish Board of School Education  states that in 2015, 94% of all children aged 4-5 attended municipal kindergarden/daycare. If you dive deeper, you realize that an impressive 88.4% of all children living in Sweden with immigrant parents attended these kindergardens. And they are all brought up with the concept of lagom as a way of life and human interaction. This is integration at it’s best.

On a lighter note, here’s a nice review of the differences between a Swedish boyfriend brought up along those principles, and what you could experience with others.

And it’s not a new phenomenon – it’s an integral part of the Swedish welfare state where the decade long focus on gender equality in the home and in the workplace has meant that generations of Swedes today setting the tone and the agenda in business, politics and academia were brought up to be lagom. Brought up to be considerate, attentive and inclusive.

It’s not that easy to be lagom

I am an immigrant myself, coming from Germany, then Denmark and now Sweden. And these are three entirely different cultures in terms of human interaction and behaviour. I will never really be part of this tribe; my values may be to be both considerate, attentive and inclusive – but I am certainly not lagom.

It’s an acquired trait, you restrain yourself from voicing disagreement, you avoid standing out in confrontative situations and you must not take the last cookie on the platter. I can do neither.

But I often meet immigrants and children of immigrants who are mastering the skill and have become part of the tribe in a way I may never be. Amazingly enough, being lagom also meant that when I joined Refugees Welcome Stockholm at Almedalen last week to quietly, orderly walk around in my pink vest, I was stopped by locals and organisations and thanked for our efforts.

Our purpose there was not to shout – it was to remind politicians, opinion makers and media of the fact that these people need help, not rejection.Karin

Karin, a police volonteer from the hectic days of autumn 2015 at the Stockholm Central Train Station stopped me in my pink vest to thank Refugees Welcome Stockholm for continuing our efforts

 

 

 

 

Rosa Stationen – A Refugees Welcome Stockholm integration project

35,000 people came to the Almedalen Week this year in July. That is as many people as Refugees Welcome Stockholm (RWS) received and assisted during the influx of refugees in the autumn months of 2015.

In the autumn and winter of 2015, local Stockholmers, passers by, volonteers from help organisations, young and old rallied at the Stockholm Central Train station to help these people not just with the bare necessities of life but into a new and meaningful existence. It takes a lot more than food, shelter and clothing.

Read more about some of their fates here:  When disruption becomes tangible – stories from a train station. Europe September 2015.

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RWS created Rosa Stationen  a meeting place, where the volunteers who were persevering at the train station, continue their involvement by exemplifying and teaching refugees how a Swede respects and values you and your opinion.

It’s not really a survival technique for refugees – being lagom

Sometimes it is difficult to convey to these people, because the trauma and the fact that they survived their perilous journeys and made it this far, is not because they were lagom in anything.

It’s more likely that they had to be fierce, persistent, loud. It is very plausible that these qualities, which ensured their survival, are also the ones who can obstruct a successful integration. A Swede brought up on these ideals has difficulties interacting with and understanding behaviour as “un-lagom” as this. Being “un-lagom” myself, I can relate.

The focus of the newly arrived is on finding jobs to learn the “Swedish Way” which is so much more than learning the language. It will be a long journey for them, but many of the volunteers at RWS have made similar journeys themselves, as children or more recently as young adults.

And they are the most successful, most warmhearted, most outstanding human beings I have ever met. Despite being just lagom.

  • If you would like to learn more about the Refugees Welcome Stockholm integration activities, take a look at the Refugees Welcome Stockholm Website , follow us on Twitter or join our Facebook group
  • The next big project is #GeBarnenAndrum (Create a Safe Haven for the children). You can volunteer or support the effort with a donation

It is through the children we ensure the future and they are the ones who need a safe haven the most.

 

 

 

Where is everybody – where’s my ROI? Tips and Tricks to attract the right audience at your event

If you read my previous blog entry, you may still be looking for the best way to find the golden audience that makes you best friends with the sales teams. Here are some suggestions I have collected over the years:

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Plan with the end in mind

  • Don’t just set a date, build a 3-touch-strategy together with your stakeholders (the sales teams in most cases).
  • The theme and message has to promote and strengthen the conversations that your sales teams are having with their target prospects. Don’t push some new message or vision down their throats if this is not what their targets are interested in.
  • Be flexible – if the conversation has moved over the 8-10 weeks of planning before the event, make sure to have alternatives ready to add to the speaker list.

Email marketing – and other channels

  • Don’t publish it all at once, when you start the invite process – build an engagement staircase with at least 3 touches.
  • Expand your email campaign with social media engagement through dedicated, branded Linkedin groups, with a short, recognizable and easy to remember hashtag to use across channels before, during and after the event.
  • Another great tip is to prepare your tweets and posts so that your colleagues across the company can share without sounding like a marketing machine.
  • Make it personal, local, fun – whatever their preference is.

For your email campaign – here are the three touches I would recommend:

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Launch the idea of an event and pre-announce the date. Get the theme out there to gauge interest from your target audience. If you have a star speaker name, don’t let the cat out of the sack just yet. Have a call-to-action button for “sign me up” or “tell me more” – and make sure there is a response on the second one.

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First real invite – allowing people to sign up based on an agenda with topics and speakers that are “glocal” – have a global vision but either are local or have local recognition. Always have a button “sign me up” and “tell me more” to encourage a dialogue.

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Now let the cat out of the sack. Make a big boom invite only promoting date, theme, agenda and your star.

Less is more – let people click through if they want to deep dive into agenda or speaker profiles etc. That way you can capture who is interested so that your sales teams can follow up with personal emails or telephone calls.

Still not there? Time to call the cavallery

And if all fails – if you have not met your quality registration target – go the extra mile – engage with your sales teams, show them the gap between their expectation on the attending audience and their sales target accounts.

Give them a cheat sheet with talking points about the event.  Remember, you know everything about how great it will be – but they probably don’t event know the speakers or content in detail yet. Get them excited, build a dashboard or some other gamification element to let them compete with each other (and make sure there is a decent prize for the winner, so get that on the budget from the very beginning).

Help them help you succeed.

Where is everybody? Where’s my ROI?

You have a great concept – you have great speakers – you have great sponsors. You have buy-in and strategic advice from worldclass thought and business leaders. So why did nobody turn up for your conference?

By now, you have been discussing internally whether you should charge a fee and how much. You have wrung your brain about how you can guarantee the sponsors that the audience is who they are targeting. And because you can’t share the delegate data, you really need people to be there.

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Maybe you need help?

Marketing and strategic planning are there for a reason. They pave the way for your success, be it a campaign, a product launch, or an event. So make sure to get your marketing teams involved before you even set a date.

keys

Here are my three keys to successful events:

  • Content (hey, you’ve got that covered)
  • Consistency
  • Communication

Naturally, there’s more to it but if you don’t have those three Cs under control, you may just end up with a room that may be full, but not with the people you really wanted to share this experience with.

Over the years, I have seen many examples of fabulous conference who never reached the intended audience, because there was no consistency in how the event was promoted, and there was no strategy in the communication to the intended audience. So in panic mode, just to fill the room, organizers at the last minute started forfeiting fees and/or asking friends and relatives to show up to fill some chairs.

Actually, …

What organizers sometimes forget is that it’s not the size that matters. Bigger is not better, if the addition is irrelevant. On a side note, conference guests actually sit more comfortably and breathe a lot easier if the room is not cramped. If you host a dinner party at home, you make sure your guests are comfortable and are able to move. So half empty is not half bad.

So…

Use your marketing and communication experts to remain consistent, persistent and agile. Select your theme and make it relevant and timely. Partly, it’s something you can buy. Tools such as email marketing automation can help you build an engagement ladder that starts with alerting your audience to what is coming, and continues to add teasers and more content to finally compel them to not just sign up – but to be there on the day.

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Next time you plan a conference, make sure to plan with the end in mind:

On the day you want a room with an audience that is pleased with what they came for and therefore open to engage with you and your speakers and sponsors.

Because that is the real ROI of  your event.

Successful disruption in a digital age

While you are still struggling to wrap your head around the buzz of Big Data and trying to develop a digital strategy for your business, here’s news for you: It’s not the hype of Big Data, or digitalization, or social media that characterizes those who are on today’s winning team. It’s not about digital strategies – it’s strategy in a digital age:

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This was the most retweeted phrase of the entire session, delivered by McKinsey speakers at the Salesforce Speed of Change city tours across the Nordic capitals.

When you evaluate the steps needed to win in today’s fast changing markets and business environments, it becomes clear that your company must focus on what you are really providing. Not what you think you are selling, but what your customers need to fulfill a basic need. Regardless of whether you are in B2B, in B2C or a government or non profit organization, take it one step further and you can learn from the winners of the past.

Remember the Maslow pyramid of basic human needs? Try to match them against the game changing technologies we see today, and you will see that the main driver behind change is not technology itself but what it can do for you.

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The privileged among us are catered for at the bottom of the pyramid. That’s when  “social” takes over.

The success formula behind all social networks is not that they deliver an app to your mobile device. As Martha Bennett from Forrester suggested during the Speed of Change Nordic City Tour: “You sell the outcome not the device or the service”.  Social networks have changed the way we do business, the way we connect in our professional and private lives, and the way machines and devices are connecting simply because they use data to fulfill the needs at the top of the pyramid. Through the mining of this data technology – by making your data speak –  vendors and disrupters in the digital world  provide a sense of belonging, help us to gain respect for our achievements and put ourselves at the centre. Which – by the way – is why we manage to survive from the moment we are born and make the first fierce cryout for food and comfort.

There are many examples of industry or market disrupters but despite being disruptive in their day, they do not necessarily survive and thrive, as competitors catch up and technology evolves to create new patterns of behaviour in business processes. If you look at the companies that have changed an industry, such as how media is consumed or how basic grocery goods and services are delivered, they successfully disrupted because they catered to a basic human need.

So what is your strategy in a digital age? Disrupt, reinvent, adapt – or be disrupted.** It’s as simple, or complicated, as that.

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The “ambassadorization” of business

Human civilization emerged from tribes – as individuals the early humans would not have survived. The same applies today . No one can survive in a silo, be it a company, an industry, an organization or a department.

Once you realize that, you understand the power of relationships as the foundation of successfully connecting your needs to those of others upon who you are depending. That is why the current mantra in modern marketing is engagement. Every process, every action, every transaction is connected. If you push, someone or something has to move backwards. If you pull, someone or something is moving towards you. Pushing and pulling at the same time creates engagement. When you engage your audience, your partners or your employees, you create a tribe.

ArntEriksen (2) Speed

At the Speed of Change event in Oslo on April 16, 2015 (organized by Salesforce), trendspotter Arnt Eriksen focused on the power of tribes that develop into movements which ultimately could change the world. You could claim that the Arab Spring – using Facebook as it’s vehicle – started as a tribe and ended as a movement. Similary, Apple started building a tribe, a community of followers who wanted to think differently about computing. And ended up changing the world by engaging with them, changing them into devoted followers (tribes) and making them it’s strongest, devoted and forgiving ambassadors.

Artistic         Collage

(Artist: Maja Eriksson)                                   (Artist: Maja Eriksson)

When you have a purpose that can unite your tribe – such as the Arab Spring – and you have the vehicle to engage with each other – such as Facebook or other social channels – you can become successful as a business in the digital age.

“Convert strangers into customers – and nurture them into ambassadors” (Arnt Eriksen)

The most innovative countries in the world. Come see us.

Iceland, Sweden, Norway, Finland (and Australia and Canada) had the highest internet penetration/usage per capita in the world back in the early 1990s when it all took off. At the time I was a business analyst and spent a lot of effort trying to understand why.

Finally I know:  it’s because it was social.

It’s human nature to want to engage with others, and if you think about the geography and demographics of the above countries, there are a lot of people who are physically isolated from each other and/or the world. If you have to drive 80 km to the nearest library, it makes sense to search for your information online. If you have to drive 80 km to meet up with your peers after work, it makes sense to engage with them on Facebook or Twitter instead. (Especially right now, when there are extreme temperatures (on either end of the scale) in all of the above countries.)

There are many lists of innovative countries provided by various consulting groups and government and independent research groups. There is never a completely unbiased view; it all depends on the metrics. But it is remarkable that all lists, regardless of the research parameters, list the above countries who were Internet early adopters, in the top tier.

What is the Nordics secret sauce of innovation?

Those who say “it cannot be done” are interrupted by somebody already doing it

Sweden – and most Nordic countries – are not necessarily innovation-friendly in terms of startups. But if you are driven by the passion of your idea, and not just by a narrowminded focus on making profit early on, there is a pool of extremely well educated people, the Born Digital Generation, who take nothing for granted, and who just do it. Take a look at the list below to show just a few remarkable Nordics innovation achievements.

Want to be innovation-inspired?

Here’s my suggestion: join the Born Digital Generation in the Nordics on one of these upcoming social media events (listed below). And feel free to ping me @echristensen42 with more events so that the list can be expanded.

Increasingly, these events are not your standard-shelfware of conferences with speakers pitching their products or showcasing their own brilliance. The Born Digital Generation wants to own the discussion and even decide on the agenda through crowdsourcing – or in this case Friendsourcing. These people already know each other – through social media. The events are just a chance to have some facetime.

         
Iceland Reykjavik Internet Marketing Conference http://www.rimc.is/en/ March 21-22 Great lineup of visionary speakers
Sweden SSMX – Sweden Social Media Exchange www.ssmx.se February 22-24 Unconference – agenda is friendsourced
Sweden SSWC – Sweden Social Web Camp http://www.swedensocialwebcamp.com/ August 15 – 18 Unconference – 450 creative minds on an island.
Norway Webforum http://web-forum.no/ March 14-15 Setting the stage for social in Norway
         

And here’s a reminder – a list of Nordic innovators you may or may not know were… Nordic (thanks to @dortetoft and Thomas Madsen-Mygdal for the comprehensive list):

  • Linux was invented by Linus Torvalds (Finland)
  • C++ was created by Bjarne Stoustrup (Denmark)
  • Microsofts C# (C Sharp) and so also the .Net-platform came from Anders Hejlsberg (Denmark)
  • PHP-scripting was created by Rasmus Lerdorf (Denmark)
  • MySQL was invented by a Finn and a Swede (not sure of their names, can anyone help?)
  • Ruby on Rails – we can thank David Heinemeier Hansson (Denmark)
  • Opera was built in Norway and Iceland (not sure of their names, can anyone help?)
  • Linus Torvalds (Finland) gave us GIT
  • The Danish company Umbraco provides the CMS-system on the Microsoft platform ( Niels Hartvig)
  • Skype was invented by a Dane and a Swede (Janus Friis, Niklas Zennström)
  • Oh, and don’t forget Spotify (Sweden), Angry Birds (Rovio-Finland) and Minecraft (Sweden)

More references:

http://bizzen.blogs.business.dk/2013/01/28/it-ivaerksaetter-norden-gor-det-godt-men-for-smat/

http://www.swedishtradehistory.com/Assignments/From-circular-to-the-internet/

http://stakeholders.ofcom.org.uk/market-data-research/market-data/communications-market-reports/cmr12/international/icmr-5.07

http://www.globalinnovationindex.org/gii/main/2012rankings.html

http://www.bloomberg.com/news/2012-07-03/switzerland-sweden-are-world-s-most-innovative-countries.html

http://www.ideaconnection.com/blog/2012/07/highlighting-the-worlds-most-innovative-countries/

http://www.wired.co.uk/topics/wired-european-startups

Good people to follow if you want to be on top of Nordics innovation (feel free to add to list – ping me):

@annika

@hampusbrynolf

@trulytherese