Print is not dead – it’s alive, and thriving in Greece

When a catchy phrase such as ‘Is Print Dead’ has caught your attention, you start to see it everywhere. Some see pregnant women and prams. I see print shops. In Thessaloniki, they were abundant.

A struggling economy recovering from failing infrastructure and hardships for both businesses and private indviduals:  Greece illustrates that print is still the carrier of civilization and growth.

 

What is the best course of action when your finances are tight?

Most people would answer: You cut back on your expenses. But that does not help you out of your demise, it just helps you stay in the mud without sinking any deeper. At least for a while. But what if you choose to grow your own money tree – or rather develop new ways of working that alter the course instead of treating the symptoms. In the case of a business – or a country – the way forward is not mindless cutbacks but disruption, innovation and finding those new opportunities.

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There is lots of room for improvement here, if you dive deeper into the European Commission 2017 Digital Progress Report  which places Greece in 26th position (of 28 total) among European Union member states on the Digital Economy and Society Index (Greece is abbreviated EL).

How to disrupt, innovate and grow in a crisis

The answer seems obvious for anyone in the printing and business communications industry: We communicate and interact using the most efficient available channel of communication. In Greece, it seems, this is still print.

Since the ecnomic crisis in 2012-2014, the penetration of digital in small and medium sized businesses (SMEs), family-owned shops and public life as well as governmental instutions remains considerably lower in Greece than I have seen elsewhere in Europe or Overseas. There were no opportunities to make investments in the early days of digital in this harsh climate for both businesses and government. And SMEs were hit hard. The 2014 policy document The Development of SMEs in Greece by the National Confederation of Hellenic Commerce states:

“According to the latest EU annual report on European SMEs for 2013, the SMEs of states which are vulnerable regarding public debt are facing serious problems related to liquidity, job losses and lack of value added. The only sector not affected by the above problems is the high technology (High Tech) sector. It seems that the countries which have established a solid and comprehensive approach to the implementation of SBA measures and policies are more able to support SMEs during the recession. SMEs in Greece are currently in the fifth year of the economic crisis. Despite the fact that Greek governments have implemented certain policies for SMEs (Investment Law No 4072, Creation of private capital companies, supporting self-employment, etc.), it is clear that Greek SMEs have been affected severely and to a disproportionately greater extent as compared to large enterprises.”

Now, you would argue, service providers like print shops are quite often classified as SMEs and should be as severely impacted as their buyers. But printing is part of the recovery.

A 2016 analysis of the value added annual growth of SMEs (non-financial) by EU member state shows a devastating -1.0% for Greece as the only contender below the line:

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But if you dive deeper into the data, Greece also shows the highest growth contribution from business services which include printing: 46% annual growth in 2016 for SME business services (compared to the EU-average of 18%)

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Print is not dead nor will it ever die

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Charles Frederic Ulrich (1858-1908): The Village Printing Shop, Haarlem

Walking down the narrow streets of Thessaloniki, my eye caught the numerous book shops, magazine stands, and posters glued to the wall of every building that had some available wall space exposed to the people walking by.  Flyers were stuck into the door handles of every apartment building every morning – and just as often removed by the inhabitants – replaced the next morning with a new message, a new service, a new special offer of the day.

We were offered flyers, brochures, political pamphlets. And every 5th-10th shop was a copy shop, a small or medium sized print shop, digital or offset printing. There was a whole street with only print shops on top of the yet to be excavated ruins of Galerius’ Byzantine palace. And TYPO in Greek means what we think it should mean.

It’s not the print that is disrupting or helping Greece back on its feet, but it is the carrier of the messages that those who change, innovate and grow need to spread in the most efficient way available to them. If you are a small startup, if you are medium sized retail or manufacturing business, you cannot pay for expensive online advertising or TV ads. If you are a small non-profit or political movement funded by enthusiastic supporters, you cannot reach the masses through digital media alone.

You spread the news on paper.

Because paper is durable, flexible, ubiquitous. You can leave it on door handles, hand it out to people in the street, glue it to the walls of popular sites, send it as post cards, sell it as books. It does not disappear with the wink of an eye – or a click of a finger on a scroll button.

It still does not guarantee that your message is read or your acted upon. That remains the task of the content provider to ensure. But it certainly reaches your audience, if you know where to put it.

What really happened at IPExpo Nordic Sept 2016

Cloud or not Cloud is no longer a discussion we need to have at IT trade shows – for most companies today, it’s by default. The discussion is not about the technology platform, it revolves around the transformation which cloud has enabled.

IP Expo is a trade show  on Cloud and Infrastructure, Cyber Security, Datacentre, Data Analytics and Developers. Vendors use it as a platform to show off new technology, and delegates to educate themselves with training sessions and workshops – and some stellar keynotes. It’s held held annually in the UK, but this year for the first time in Stockholm as a pan-Nordic event.

Overall, there was a gap between the vendors’ view of the IT shop floor and how we work, and the visions and experiences of the  Nordic IT professionals listening to thshowflooreir pitches.

 

Among the 52 exhibitors, there very few were outside the box, so to speak. Mostly, they were addressing singular IT challenges such as cyber security, infrastructure or offering access to the “Cloud” ( eh, what!?).  I am not saying it’s not important, just saying that we need to maintain a broader perspective.

 

You can check out some of the exhibitors and their messages and posts on the IP Expo Nordic Facebook page

Transform – don’t wait for digital, it’s already here. And bring your own lunch

Of course, as the conference program is very congested – no scheduled lunch or coffee break (a NO-NO in Sweden, organizers!) – you cannot possibly get the complete picture if you are not a machine and can sustain yourself on battery energy alone. So naturally, I did not see all the aspects of the messaging and content delivered at the sessions, but delegates I spoke with agreed that from their perspective there was really very little news. As a learning experience, it did not quite deliver.

Out of 81 speakers, only 9 were women (!)

The non-profit organisation Womengineer with their programs to engage large corporations in empowering more women in engineering both in education, trainee programs and in careers was given a small corner on the trade show. Luckily, they also had their own session which was extremely well attended, despite the more glamourous main programme in the auditoriums. Similar to the worldwide efforts to inspire girls to code, Womengineer holds Introduce a Girl to Engineering Days – mark your calendars for the next event on March 17, 2017.

Aroshine Munasinghe, Head of Business Relations at Womengineer and Jenny Stenström, blogger had checked out the gender balance  in the conference program – and including themselves, there were 9 female presenters out of 81. Quite unusual for a high profile conference in Sweden.

And I encountered many professional women in the various sessions.

 

Barbará and Carla from Lisbon, Portugal and were extremely satisfied with the content of the sessions and the high technical standard of many of the presenters. Among their personal highlights was Susanne Fuglsang in the Digital Transformation Panel who literally took center stage in challenging a lot of preconceptions on what digital susannefuglsangtransformation is about.

 We should stop speaking about digital transformation – it has already happened. We should focus on making the transformation a strategic objective in top management and more importantly middle management where resistence to change is prevalent.

(Susanne Fuglsang, Executive Producer, Another Tomorrow)

 

Len Padilla of NTT echoed this very well in his Digital Transformation session tugged away in the basement and coinciding with Trend Guru Alexander Bard’s glamourous keynote. Happy to say, we were at least 25-30 people who were brave enough to go against the celebrity flow and took some practical advice in the dungeon, as Len called it.

Not only do you need to involve more levels of your organisation in the process, you need to enable those managers who’s job it is to “keep the lights on”. They are the least willing to take risks, so to truly transform you must learn to encourage and reward risk taking and the consequent potential failure. (Len Padilla, NTT)

Smarter citizens – not devices

What IPExpo Nordic showed, was the obvious focus these large players and other software vendors have on the Nordics as a market, and the effort they are making to gain momentum with their key messages.

The keynotes from Microsoft, IBM and Amazon Web Services were all delivered by some of the company’s top speakers and all on what PR professionals call “on message”.  Gleefully interrupted by a worldclass presentation on how the CIO of the City of Stockholm, Ann Hellenius, and her team will make Stockholm the world’s smartest city.

How? Not by adding infrastructure: We have that already with Fiber Optics Bands reaching 30 times around the globe covering the greater Stockholm area.

No, by defining a smart city as the merger of human, financial and technological interactions to achieve the highest quality of life and the best environment for business. The main focus here is the interaction between citizens and services, between human and machine.

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The best digitalisation is when you do not notice that it’s there (Ann Hellenius, Stockholm City CIO)

Making sense of the data – the Big data

IBM’s visionary Rashik Parmar  addresses similar thoughts on the concept of smarter cities– but at IP Expo Nordic, illustrating that the focus of the presentations was not on the vision but on the product, he showcased IBM’s cognitive intelligence Watson instead.

(The program also had an encounter with Furhat the Robot Head, but alas, Furhat and I are yet to meet in person, so to speak).

The potential of this technology of course is enormous, and the Nordic audience, albeit not new to the concept, can relate to the potential of using cognitive intelligence to make the world a better place.

Some of us covering IT innovation, gadgets and business opportunities combined, are always looking for the killer app. For Watson and alike there are many, and Rashik Parmar introduced just one: using Watson analytics to “listen” for cracked wheels on long distance trains.

This is a really important job that used to be a manual one, with a railroad worker hitting with a hammer on each and every wheel at each stop to listen for cracks. According to Rashik Parmar, the ability to filter out everything but the sound defining a crack is unique to the Watson technology – the sheer amount of data involved and the processing required to make this a seamless process and not create delays is unique (at this stage) to IBM’s technology. And this saves lives.

No more -aaS abbreviations, let’s all code

Microsoft’s James Staten, Chief Strategist Cloud and Enterprise Division (The Era of IaaS is Coming to an End) warmly enthused about the hybrid cloud being the future and where Microsoft will continue to invest heavily: The combination of on premise computing and public cloud as a strategy.

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What Microsoft has probably realised is that they need a broader audience for their products and concepts in order to meet today’s real customers – the so-called citizen developers  as defined by Gartner.

Basically, it means that end users are taking over the world of software applications because everyone today can learn to and uses code. And Microsoft wants to help IT departments stay in control via Azure Security Center, among other concepts. Read more on the visions and strategies for Cloud in my exclusive interview with James Staten in my next blog post due in a few days.

Listening to Amazon Web Services Technical Evangelist Danilo Poccia was perhaps not as inspiring for leaps of thought, but all the same very useful and constructive. The Amazon Journey to the Cloud was just that – his step by step introduction to and presentation of the various services in the Amazon Web Services portfolio addressing today’s needs among developers and IT departments.

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The journey as a strategy is what captured the interest of one of the delegates I asked right after the lights were turned on. Per Nordahl, IT Strategy Manager at Telia, found that Amazon could focus more on the journey when walking through the services as a case – many larger enterprises can relate to this story of digital transformation.

 

What is innovation – can we capture this elusive pimpernell

Amazon defines innovation as (f = mechanism + culture).

Unfortunately I could not reach Danilo Poccia to ask how to attach some real metrics to this. But I think an equation like that could help many businesses quantify and qualify their rate of innovation ultimately to get more senior management buy-in for those crazy ideas we all know we need to stay ahead of the game in a digital world.

Your website is your business

Remember the early days? When companies were proud to announce that they, too, were “on the internet”? When all they did was digitalise their corporate brochure and added an info@ email address. Which sometimes even wasn’t clickable.

Unfortunately, despite all the technology, all the amazing professional designers and developers, there are still far too many websites who do not engage and add value. (At this point, I could add a “wall of shame” to this blog entry, but that is not a nice thing to do. I am sure, if you are one of them, you know it by now.)

Speed is the new currency of business

Your ignition key is your website if you want to keep up – and speed up – your act. Modern marketers develop content and interactions based on websites and landing pages where all customer interactions, and thus all the useful data you need in the sales follow up, is tracked, monitored and converted into actionable insights and next steps.

If you do not understand how to act and react fast and to the point, chances are you and your business will be disrupted by someone who does.

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Stay on target. Keep the content valuable, up to date, and avoid click baiting your audience to capture their information – and then leave them dissatisfied with the quality of the information they committed their personal details to get access to.

And whenever you create a website, think about what you – yourself – would look for and where you would look. Or better, if you have the time and the budget, engage with an agency that specialises in user interfaces and website navigation.

Be honest and transparent

Recently, I crossed the Oresund Bridge between Copenhagen and Malmö for a quick Christmas family visit. The lovely young agent in the toll booth offered me 50% off my total fee for two crossings, if I saved the discount code on the receipts and logged into their website within 28 days to claim my discount. Pretty straightforward.

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But I never found out how to do it! Because after navigating around the website, checking all the tabs, using the search function, using the FAQ section – there was no mention of this possibility. I gave up twice. Then, finally, on the last day of the offer I gave it a last try. And I realised that the offer was directly connected to purchasing a BroBizz – loyalty program where frequent travelers across the bridge get 50% off their normal fee. But I live very far away, and would normally not go via this route.

Not only did the website make it impossible for me to find what I was looking for, because search functions and FAQs did not include this offer = not up to date. They also were not completely transparent about the main objective of this special offer campaign: to get more BroBizzers.

Be up to date

So, whenever you create a campaign that is driven through your website – make sure the content, layout, call to actions and data management is up to date and synchronized. And that your employees are properly briefed about the campaign objectives and how it works.

You lose consumer respect much faster than you can ever regain it. For someone like the company operating the Oresunds Bridge, the website IS their business. It’s the only channel they have to interact with and add value for their customers and potential customers. With more than 20,000 vehicles passing over the bridge daily according to www.orestat.se there is a lot of potential.

Be social

And your business is social. For inspiration, take a look at www.waze.com – also in the business of facilitating traffic. With this little app, GPS navigation has been seriously disrupted. Users want more than just maps, they want to know where the traffic buildup is right now, where the speed traps, the accidents, the roadkills are at the very moment they are heading in that direction – and what their route options are if they want to avoid them. And while they are at it, they can be social, collect points, rise levels (I am a Waze Warrior and striving to become a Ninja). Google Maps is losing ground as we all outsmart traffic together.

Wikepedia explains, and has more details:

Waze (pronounced ways), formerly “Freemap”, is a GPS-based geographical navigation application program for smartphones with GPS support and display screens which provides turn-by-turn information and user-submitted travel times and route details, downloading location-dependent information over mobile networks.

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And in the past month, Waze even had a special Star Wars theme, where C3PO was giving me the directions, and I could collect points by driving on roads where no-one had gone before and thus add to the quality of the maps available to all. Collecting little Tie Fighters. Sadly, this little game is over now.

Happy New Year!

A big thanks to @holman – read his article on what developers were facing when creating websites in the 90s. Those who tried to go beyond digitalising the corporate brochures.

 

Where is everybody – where’s my ROI? Tips and Tricks to attract the right audience at your event

If you read my previous blog entry, you may still be looking for the best way to find the golden audience that makes you best friends with the sales teams. Here are some suggestions I have collected over the years:

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Plan with the end in mind

  • Don’t just set a date, build a 3-touch-strategy together with your stakeholders (the sales teams in most cases).
  • The theme and message has to promote and strengthen the conversations that your sales teams are having with their target prospects. Don’t push some new message or vision down their throats if this is not what their targets are interested in.
  • Be flexible – if the conversation has moved over the 8-10 weeks of planning before the event, make sure to have alternatives ready to add to the speaker list.

Email marketing – and other channels

  • Don’t publish it all at once, when you start the invite process – build an engagement staircase with at least 3 touches.
  • Expand your email campaign with social media engagement through dedicated, branded Linkedin groups, with a short, recognizable and easy to remember hashtag to use across channels before, during and after the event.
  • Another great tip is to prepare your tweets and posts so that your colleagues across the company can share without sounding like a marketing machine.
  • Make it personal, local, fun – whatever their preference is.

For your email campaign – here are the three touches I would recommend:

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Launch the idea of an event and pre-announce the date. Get the theme out there to gauge interest from your target audience. If you have a star speaker name, don’t let the cat out of the sack just yet. Have a call-to-action button for “sign me up” or “tell me more” – and make sure there is a response on the second one.

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First real invite – allowing people to sign up based on an agenda with topics and speakers that are “glocal” – have a global vision but either are local or have local recognition. Always have a button “sign me up” and “tell me more” to encourage a dialogue.

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Now let the cat out of the sack. Make a big boom invite only promoting date, theme, agenda and your star.

Less is more – let people click through if they want to deep dive into agenda or speaker profiles etc. That way you can capture who is interested so that your sales teams can follow up with personal emails or telephone calls.

Still not there? Time to call the cavallery

And if all fails – if you have not met your quality registration target – go the extra mile – engage with your sales teams, show them the gap between their expectation on the attending audience and their sales target accounts.

Give them a cheat sheet with talking points about the event.  Remember, you know everything about how great it will be – but they probably don’t event know the speakers or content in detail yet. Get them excited, build a dashboard or some other gamification element to let them compete with each other (and make sure there is a decent prize for the winner, so get that on the budget from the very beginning).

Help them help you succeed.

Where is everybody? Where’s my ROI?

You have a great concept – you have great speakers – you have great sponsors. You have buy-in and strategic advice from worldclass thought and business leaders. So why did nobody turn up for your conference?

By now, you have been discussing internally whether you should charge a fee and how much. You have wrung your brain about how you can guarantee the sponsors that the audience is who they are targeting. And because you can’t share the delegate data, you really need people to be there.

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Maybe you need help?

Marketing and strategic planning are there for a reason. They pave the way for your success, be it a campaign, a product launch, or an event. So make sure to get your marketing teams involved before you even set a date.

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Here are my three keys to successful events:

  • Content (hey, you’ve got that covered)
  • Consistency
  • Communication

Naturally, there’s more to it but if you don’t have those three Cs under control, you may just end up with a room that may be full, but not with the people you really wanted to share this experience with.

Over the years, I have seen many examples of fabulous conference who never reached the intended audience, because there was no consistency in how the event was promoted, and there was no strategy in the communication to the intended audience. So in panic mode, just to fill the room, organizers at the last minute started forfeiting fees and/or asking friends and relatives to show up to fill some chairs.

Actually, …

What organizers sometimes forget is that it’s not the size that matters. Bigger is not better, if the addition is irrelevant. On a side note, conference guests actually sit more comfortably and breathe a lot easier if the room is not cramped. If you host a dinner party at home, you make sure your guests are comfortable and are able to move. So half empty is not half bad.

So…

Use your marketing and communication experts to remain consistent, persistent and agile. Select your theme and make it relevant and timely. Partly, it’s something you can buy. Tools such as email marketing automation can help you build an engagement ladder that starts with alerting your audience to what is coming, and continues to add teasers and more content to finally compel them to not just sign up – but to be there on the day.

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Next time you plan a conference, make sure to plan with the end in mind:

On the day you want a room with an audience that is pleased with what they came for and therefore open to engage with you and your speakers and sponsors.

Because that is the real ROI of  your event.

An idea becomes a movement: Why influencers influence

When something is important to you, you naturally feel the urge to communicate. Not just because “sharing is caring” but because more people sharing makes what is important -to you- important to more people. It’s called influencing.

Over the past 4 years, since entering the exciting, demanding but also enlightening world of Twitter, we have seen countless examples of individuals and companies using it as just another way of shouting. They shout about their products, their companies, their personal frustrations, politics, or strong engagements/causes. Be it football or feminism.

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But are they social? The ultimate acronym for being someone who cares (“sharing is “caring”) implies that you are sincere and communicate rather than shout. You communicate by being open and receptive to the person you communicate with. In order to be worth sharing, what you communicate must be triggered by your true motivation to collaborate around the issue. And more importantly, interested in what they need/have to say.

If and when you respond, what you say and how you interact needs to be what is truly who you are, to be authentic and therefore make a difference.

Finally, social means caring, and by showing that you care, you are likeable and will be a natural choice to follow and engage with. That is how you become an influencer. And that is what social media is all about.

A Twitter list became a movement

Last night I started collecting Danish influencers adding them to a list so that I could follow them all and engage where it makes sense. @tokeroed picked the idea up, made more suggestions and it has now grown into more than 30 Twitterers in Denmark from all geographies, all professions, both companies and consultants and self employed or out of employment. A group of people reaching out to each other to interact, share and care. Check out the list “Danish Influencers” on Twitter to meet these amazing people. I am sure, there will be more.

I cannot wait to see where this will takes us.